Shipping & Delivery Policy

Thank you for shopping with Doodhvale Farms. We are committed to ensuring that your orders are processed, dispatched, and delivered safely within the estimated timelines applicable to your location.

1. Order Processing & Pickup

All orders placed through shop.doodhvalefarms.com are processed after successful order confirmation and payment, where applicable.

Doodhvale Farms generally follows a 1 business day pickup TAT. Orders are typically handed over to our logistics partner within 1 business day from order confirmation.

2. Delivery Timeline

Doodhvale Farms delivers orders across India. Delivery timelines vary depending on the destination and serviceability of the pincode.

Expected Delivery TAT

The above delivery TAT is applicable after pickup by the logistics partner.

Delivery timelines are estimates and may vary based on the destination pincode, logistics network, serviceability, and other operational factors.

3. Factors Affecting Delivery

Delivery timelines may be affected by:

• Delivery location and pincode

• Distance from the dispatch/fulfilment centre

• Logistics partner network and capacity

• Remote or difficult-to-service locations

• Weather conditions

• Traffic and transportation disruptions

• High shipment volumes

• Operational constraints

• Incorrect or incomplete address information

• Other circumstances beyond Doodhvale Farms’ reasonable control

4. Order Tracking

Once an order is picked up by the logistics partner, customers may receive tracking details through available communication channels, namely WhatsApp, and E-Mail.

Tracking may include pickup, in-transit, destination hub, out-for-delivery, and delivery updates. Tracking updates are dependent on the logistics partner’s scanning and system updates and may occasionally be delayed.

5. Delivery Delays

Doodhvale Farms makes reasonable efforts to deliver orders within the applicable TAT. However, delivery timelines are estimates and may be affected by circumstances outside our direct control.

In case of a significant delay, customers may contact our support team for the latest shipment status. Where appropriate, Doodhvale Farms will coordinate with the logistics partner to facilitate delivery and request prioritisation of delayed shipments.

6. Address & Customer Availability

Customers are responsible for providing accurate and complete delivery information, including their name, address, pincode, and mobile number.

Doodhvale Farms will not be responsible for delays or failed delivery attempts caused by incorrect or incomplete information provided by the customer.

Address changes should be requested immediately after placing an order. Such changes may not be possible once the shipment has been picked up or dispatched.

7. Failed Delivery Attempts & NDR

If a delivery attempt is unsuccessful due to reasons such as customer unavailability, incorrect address, non-response, inaccessible premises, or refusal to accept the shipment, the shipment may be marked as Non-Delivery Report (NDR) by the logistics partner.

Doodhvale Farms may contact the customer to resolve the NDR and facilitate a re-attempt wherever operationally feasible.

8. Returned Shipments / RTO

If an order cannot be delivered after the applicable delivery attempts, the shipment may be returned to Doodhvale Farms or the relevant fulfilment facility and classified as Return to Origin (RTO).

RTO may occur due to customer refusal, incorrect address, repeated failed delivery attempts, customer unavailability, non-response, serviceability issues, or other reasons determined by the logistics partner.

Refund eligibility for an RTO shipment will be determined in accordance with the Doodhvale Farms Refund, Cancellation & Escalation Policy.

9. Public Holidays & Non-Working Days

Pickup and delivery timelines are calculated based on applicable business/working days.

Public holidays, Sundays, and other non-operational days may not be counted towards the applicable pickup or delivery TAT, depending on the operations of the fulfilment centre and logistics partner.

10. Force Majeure

Doodhvale Farms will not be liable for delays caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, government restrictions, strikes, civil disturbances, road closures, transportation disruptions, major logistics network disruptions, or other unforeseen events.

11. Customer Support

For shipping or delivery-related concerns:

WhatsApp: +91 89291 02879
Email: care@doodhvale.com

Customers should provide their Order ID and registered mobile number when messaging support.

12. Policy Updates

Doodhvale Farms reserves the right to modify or update this Shipping & Delivery Policy from time to time. The latest version will be published on shop.doodhvalefarms.com and will apply to orders placed thereafter.