Refund and Cancellation Policy
Our focus is complete customer satisfaction. In the event that you are displeased with the services provided, we will refund the amount, provided the reasons are genuine and verified after investigation.
Please read the fine print of each deal before making a purchase, as it contains all the details about the services or products you are buying.
In case of dissatisfaction with our services, clients have the liberty to cancel their projects and request a refund. Our policy for cancellation and refunds is as follows:
Cancellation Policy
- For cancellations, please contact us via the Contact Us link.
- Requests received later than 1 business day prior to the end of the current service period will be treated as cancellation for the next service period.
Return and Refund Policy
- We strive to create suitable design concepts for our clients.
- If a client is not completely satisfied with our products, a refund may be provided.
- If payment was made via credit card, the refund will be issued to the original credit card used at the time of purchase.
- For payments made through a payment gateway, the refund will be processed to the same account.
Escalation Matrix
First Escalation
- Grievance Officer: Sudhir
- Email: care@doodhvale.com
- Helpline Number: +91-8010342342
- WhatsApp Number: +91-8929102879
- Turnaround Time: Within 48 hours of escalation
Second Escalation
- Nodal Officer: Ishu Jain
- Email: ishu@doodhvale.com
- Turnaround Time: Within 7 days from escalation