At the Heart of Our Farm

Our Cows

Privacy Policy

Sanjeevani Dairy Farms Pvt. Ltd. (SDFL) is the licensed owner of the brand Doodhvale Farms and the websites doodhvalefarms.com and sanjeevanidairyfarms.com (the “Site”).

SDFL respects your privacy. This Privacy Policy explains how your data is collected and used by SDFL on the Site. As a visitor or customer, you are advised to read this Privacy Policy carefully. By accessing the services provided on the Site, you agree to the collection and use of your data in accordance with this Privacy Policy.

1. Information We Collect

As part of the registration process on the Site, SDFL may collect the following personally identifiable information:

  • Full name (first and last name)
  • Email address (including alternate email)
  • Mobile phone number and contact details
  • Postal code
  • Demographic details (age, gender, occupation, education, address, etc.)
  • Information about:
    • Pages visited on the Site
    • Links clicked
    • Number of visits
    • Browsing behavior and interaction data

2. How We Collect Information

SDFL collects personally identifiable information through:

  • Voluntary registration forms
  • Online surveys
  • Customer interactions on the Site

The Site may contain links to third-party websites. SDFL is not responsible for the privacy practices of such websites.

Additionally, the Site and third-party vendors (including Google) use:

  • First-party cookies (e.g., Google Analytics cookies)
  • Third-party cookies (e.g., DoubleClick cookies)

These cookies help analyze user behavior, optimize services, and serve advertisements based on past visits.

3. Use of Your Information

SDFL uses your personal information for the following purposes:

  • To provide personalized features and services
  • To process transactions and maintain transaction records
  • To communicate with you regarding services or requests
  • To send promotional offers, updates, and marketing materials
  • To improve products, services, and user experience
  • To conduct surveys, contests, and customer feedback activities

Your information may also be shared with business associates and partners only when required to deliver services requested by you.

SDFL may use your data to display advertisements via Google Ad networks. You can opt out using Google Ads Preferences Manager.

By submitting your details on the Site, you agree to receive:

  • Promotional calls
  • SMS notifications via third-party platforms

4. Information Sharing and Disclosure

SDFL does not sell, rent, or trade your personal information.

However, information may be shared in the following cases:

  • With partners or associates to provide requested services
  • For legal compliance (court orders, legal authorities, law enforcement requests)
  • To investigate or prevent fraud, illegal activities, or security threats
  • To enforce terms of use or defend legal claims

Aggregated (non-personally identifiable) data may be shared with partners for:

  • Market research
  • Product development
  • Business insights

5. Your Choices & Data Security

SDFL implements appropriate:

  • Physical safeguards
  • Electronic security measures
  • Managerial controls

to protect your data.

  • Access to your data is restricted to authorized personnel only
  • Information is shared on a “need-to-know” basis

However, internet transmissions are not completely secure. By using the Site, you acknowledge that SDFL is not liable for unauthorized data disclosure due to transmission errors or third-party actions.

6. Correction of Information

You can update or correct your personal information directly through the Site.

In case of loss of access, you may contact:
Email: doodhvale@gmail.com

7. Policy Updates

SDFL reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the Site.

8. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Data Personal Protection Act, 2023, the details of the Grievance Officer are as follows:

First Escalation

  • IT Grievance Officer: Sanjay Kumar
  • Email: sanjay@doodhvale.com
  • Turnaround Time: Within 48 hours of escalation

If you wish to file a complaint regarding any violation of this Privacy Policy, you may send a written complaint to the Grievance Officer. The complaint will be addressed in accordance with applicable laws and regulations.