Privacy Policy
1. Introduction
Sanjeevani Dairy Farms Private Limited (“SDFPL”, “we”, “us” or “our”), the licensed owner of the Doodhvale and Doodhvale Farms brand, operates the website www.doodhvalefarms.com, the shop subdomain shop.doodhvalefarms.com, the Doodhvale Farms mobile application (“App”), and related services.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal data in accordance with applicable Indian laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
By using our Services, you consent to the collection and processing of your information in accordance with this Privacy Policy.
2. Information We Collect
Account & Contact Information
- Full name
- Mobile number
- Email address
- Password in encrypted form
- Date of birth, where voluntarily provided
Address & Delivery Information
- Delivery address
- City, state and pincode
- GPS location, where permission is provided
Order & Payment Information
- Products ordered
- Subscription details
- Billing records
- Payment transaction references
We do not store complete debit card, credit card, CVV or UPI PIN details. Payments are processed through secure payment gateway providers.
Technical & Analytics Information
- IP address
- Device and browser information
- Pages visited
- Links clicked
- Time spent on pages
- Marketing engagement data
3. Purpose of Data Collection
| Data Category | Purpose |
|---|---|
| Account Information | To create and manage your account and authenticate access. |
| Delivery Information | To process and deliver your orders efficiently. |
| Payment Information | To process payments, refunds and maintain transaction records. |
| Communication Data | To provide customer support and resolve complaints. |
| Analytics Data | To improve website performance and user experience. |
| Marketing Data | To send offers, updates and personalised recommendations. |
4. Cookies & Tracking Technologies
We use cookies and similar technologies including Google Analytics, Meta Pixel and other tools to remember preferences, measure traffic, improve performance and deliver relevant advertisements.
You may disable cookies through your browser settings. However, some website features may not work properly.
5. Sharing of Information
We do not sell your personal information.
Your information may be shared with payment gateway providers, delivery partners, cloud hosting providers, customer support platforms, analytics tools and advertising partners only where required to provide our services.
Information may also be disclosed if required by law, regulatory authorities or law enforcement agencies.
6. Data Retention
We retain your personal data only for as long as necessary or as required under applicable law.
- Account data: until account deletion
- Transaction records: up to 8 years
- Support records: up to 3 years
- Marketing data: until consent withdrawal
7. Data Security
We implement reasonable security safeguards including encryption, secure servers, restricted access controls and monitoring systems to protect your personal data.
No method of internet transmission is completely secure, but we continue to take appropriate steps to protect your information.
8. Your Rights
You may have the right to access your personal data, correct inaccurate data, request deletion, withdraw consent and raise grievances related to your data.
To exercise your rights, please contact us at sanjay@doodhvale.com.
9. Children’s Privacy
Our Services are intended for individuals above 18 years of age. We do not knowingly collect personal data from children.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.
11. Grievance Officer
Grievance Officer: Mr. Sanjay Kumar Jain
Email: sanjay@doodhvale.com
Address: Sanjeevani Dairy Farms Private Limited, B2, Vikas Chamber, D Block, Central Market, Prashant Vihar, Rohini, New Delhi – 110085
Response Time: Within 48 hours of receiving the grievance.
12. Contact Us
Sanjeevani Dairy Farms Private Limited
B2, Vikas Chamber, D Block, Central Market,
Prashant Vihar, Rohini, New Delhi – 110085
Email: care@doodhvale.com
Website: www.doodhvalefarms.com