At the Heart of Our Farm

Our Cows

Privacy Policy

Sanjeevani Dairy Farms Private Limited — Doodhvale / Doodhvale Farms
Effective Date: 28 May 2026  ·  Version: 2.0

1. Introduction

Sanjeevani Dairy Farms Private Limited (“SDFPL”, “we”, “us” or “our”), the licensed owner of the Doodhvale and Doodhvale Farms brand, operates the website www.doodhvalefarms.com, the shop subdomain shop.doodhvalefarms.com, the Doodhvale Farms mobile application (“App”), and related services.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal data in accordance with applicable Indian laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

By using our Services, you consent to the collection and processing of your information in accordance with this Privacy Policy.

2. Information We Collect

Account & Contact Information

  • Full name
  • Mobile number
  • Email address
  • Password in encrypted form
  • Date of birth, where voluntarily provided

Address & Delivery Information

  • Delivery address
  • City, state and pincode
  • GPS location, where permission is provided

Order & Payment Information

  • Products ordered
  • Subscription details
  • Billing records
  • Payment transaction references

We do not store complete debit card, credit card, CVV or UPI PIN details. Payments are processed through secure payment gateway providers.

Technical & Analytics Information

  • IP address
  • Device and browser information
  • Pages visited
  • Links clicked
  • Time spent on pages
  • Marketing engagement data

3. Purpose of Data Collection

Data Category Purpose
Account Information To create and manage your account and authenticate access.
Delivery Information To process and deliver your orders efficiently.
Payment Information To process payments, refunds and maintain transaction records.
Communication Data To provide customer support and resolve complaints.
Analytics Data To improve website performance and user experience.
Marketing Data To send offers, updates and personalised recommendations.

4. Cookies & Tracking Technologies

We use cookies and similar technologies including Google Analytics, Meta Pixel and other tools to remember preferences, measure traffic, improve performance and deliver relevant advertisements.

You may disable cookies through your browser settings. However, some website features may not work properly.

5. Sharing of Information

We do not sell your personal information.

Your information may be shared with payment gateway providers, delivery partners, cloud hosting providers, customer support platforms, analytics tools and advertising partners only where required to provide our services.

Information may also be disclosed if required by law, regulatory authorities or law enforcement agencies.

6. Data Retention

We retain your personal data only for as long as necessary or as required under applicable law.

  • Account data: until account deletion
  • Transaction records: up to 8 years
  • Support records: up to 3 years
  • Marketing data: until consent withdrawal

7. Data Security

We implement reasonable security safeguards including encryption, secure servers, restricted access controls and monitoring systems to protect your personal data.

No method of internet transmission is completely secure, but we continue to take appropriate steps to protect your information.

8. Your Rights

You may have the right to access your personal data, correct inaccurate data, request deletion, withdraw consent and raise grievances related to your data.

To exercise your rights, please contact us at sanjay@doodhvale.com.

9. Children’s Privacy

Our Services are intended for individuals above 18 years of age. We do not knowingly collect personal data from children.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

11. Grievance Officer

Grievance Officer: Mr. Sanjay Kumar Jain

Email: sanjay@doodhvale.com

Address: Sanjeevani Dairy Farms Private Limited, B2, Vikas Chamber, D Block, Central Market, Prashant Vihar, Rohini, New Delhi – 110085

Response Time: Within 48 hours of receiving the grievance.

12. Contact Us

Sanjeevani Dairy Farms Private Limited
B2, Vikas Chamber, D Block, Central Market,
Prashant Vihar, Rohini, New Delhi – 110085

Email: care@doodhvale.com
Website: www.doodhvalefarms.com